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in SOTI surf we open an app (Keephup) with which we can share infromation with the company. in this app there is also a chat function with which we can take a picture and send this picture in the chat. now the only problem is that right after uploading the picture Soti surf refresh the page and I can't add the picture. anyone any idea?
the refresh settings of SOTI are off, or is there another setting somewhere that needs to be turned off?
Does this desired workflow work correctly when testing in Chrome on the device? I'd recommend you isolate whether the issue is specific to Surf by testing it in Chrome.
Als here the message for Matt,
I just tested to open chrome on the tablet and then the picture I made just stays until I give OK, there is NO refresh.
It only happens when I want to add a photo in SOTI Surf.
Hi Arjan Boonstra,
Thank you for your post on SOTI Pulse.
Thanks Matt for responding to the post, your expertise and willingness to help are greatly appreciated!
Could you kindly let us know if your issue has been resolved?
If you have any additional questions or concerns, please don’t hesitate to reach out. We are here to provide support and assistance whenever you need it.
Kind regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |
I just tested to open chrome on the tablet and then the picture I made just stays until I give OK, there is NO refresh.
It only happens when I want to add a photo in SOTI Surf.
Now that you've verified that it is a Surf specific issue I would recommend you explore upgrading Surf and possibly reviewing the configurations that you have applied to Surf in you MobiControl Profile. If you aren't able to resolve this with either avenue then I'd recommend you open a case with SOTI support to have them investigate this further. My guess is the first thing they will ask you to do is test a higher version of Surf so you might as well get that out of the way.
We are working with SOTI version 2025 and on the tablet is soti Surf version 2024.0.0 Build 1 so we are running on the latest version.
I will first try to make a whole new lockscreen and test it. i will close the call here