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Can´t Upload a picture on Android [Android 11]

Solved
RT
Robert Tolksdorf

Hello,

we have a problem with SOTI Surf on Android 11

When we make a Screenshot, it will show in file system, see /storage/emulated/0/Download/SOTIsurf/0/.temp/IMG_1658912629480.jpg.

In a upload forms to send the screen the websites says successfully uploaded, but no picture was upload.

The adb log says the error
MediaProvider: Couldn't find file: /storage/emulated/0/Download/SOTIsurf/0/.temp/IMG_1658912629480.jpg

Under Android 10 the upload is functional. 
Under Android 11 the upload is functional with chrome browser.

Where is the problem located and how we can fix this error?

Technical data:

Device Zebra TC77, Android 11, OEM Version 11-23-13.00-RG-U07-STD-HEL-04

SOTI Surf 15.5.1 Build 8

SOTI MoiControl Version: 15.5.1.1010

Thanks in advance.

3 years ago
SOTI surf
ANSWERS
RS
Rafael Schäfer
3 years ago

Very sounds like a permission issue.

Please check the app permissions if Soti Surf has the permission to all (minimum media) files.

RT
Robert Tolksdorf
3 years ago 
Probably. How can I solve the problem, how and which permissions must be set to resove this error?
SOTI Surf can save pictures in
storage/emulated/0/Download/SOTIsurf/0/.temp/
Then why can't SOTi Surf find the file and upload it?

Thanks

RS
Rafael Schäfer
3 years ago

I think the difference is the "file owner".

Please check the app permission in the android settings for files if it's "all" or minimum "media".

RT
Robert Tolksdorf
3 years ago

Hi,

the app permission in the android settings for files is set t minimum "media".

How can i change the permission?

RS
Rafael Schäfer
3 years ago

If you can't manually, you have to ask Soti if/how this is possible. Thats nothing i can help with, sorry.

K
KCMOD@SOTI
3 years ago

Hello Robert,

Thank you for posting on SOTI Central!

Was Rafael's suggestion on changing the permission helpful?
If yes, please mark this post as solutioned.

In case you are still experience the issue, I would advise reaching out directly to our support team by emailing support@soti.net or calling our support line for the agent to investigate your issue further.

Please let me know if you have any questions.

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

RT
Robert Tolksdorf
3 years ago

Hello,

i have installed an older Version of SOTi Surf, V15.4.0 Build 5. 
It works with 15.40 Build 5.

The SOTI Enterprise Support has confirmed the bug in the current version.

The error is fixed with the new version of SOTi Surf.
As per the internal tickets from SOTI, this is a known issue on OS 11 running on the latest soti surf.

Thanks for the support.

Solution
K
KCMOD@SOTI
3 years ago

Hello Robert,

Thank you for your reply!

I am glad to hear that your issue was resolved. We appreciate you updating this post and marking it as solutioned.

Please feel free to reach out to us if you have any questions in the future.

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

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