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SOTI Surf not downloading/opening PDFs

AS
Alin Sfiriac
hirschmannautomotive

Hello.

We are using SOTI surf to display one of our Webapps on our tablets. Surf is configured with kiosk mode. Our problem is that the pdf files are not downloaded, and end-users cannot open them.

I tried the same link (for our webapp) in other browsers (Chrome, Edge) and with these, the files are downloaded, and opened with the pdf viewer.

Could this be a problem with Surf? Looking over settings but couldn't find anything..

Third Party Cookies, Javascript, Cookies, Website Cache, 

are turned on

Soti Surf version: 2024.0.0 Build 1

Device type: Zebra ET51, Android 11

MC: Version: 15.6.3.1018

a year ago
SOTI surf
ANSWERS
RC
Raymond Chan Diamond Contributor
a year ago

Have you set up the "Allow Downloading of Files" &  "Download location"  option in your Android "Soti Surf" profile payload targeted to your ET51 devices?

Could you locate the pdf files downloaded by Chrome/Edge on your devices?  Have you set the above-mentioned "Download location" to use the same directory?  Please clarify whether the specified pdf file was not downloaded or the file was downloaded but not opened.

AS
Alin Sfiriac
a year ago

Allow Downloading of Files is turned on. For "Download location" i tried different locations like "Download", "sdcard/Download" or left blank, same result. As far as i see it, it doesn't download the file.

With Edge and Chrome, the files are downloaded in "Download" folder

ZC
Zafer Cigdem
a year ago

Hi Alin,

I did a quick test by using my Samsung AE device with same surf version it's working well. Did you have any chance to disable the kiosk mode and try to download by opening Surf app again, is there any difference?

Have you tried to download a different file extension just to verify whether it's related to a specific file extention or not. Thank you

Zafer

AS
Alin Sfiriac
a year ago

I had more time today for this topic. As far as i see it's an issue from our web application.

Did some tests with a different website, and for that it works fine.

As far as i see untill now, with Chromium Webview it works without issues (Tested with Edge, Chrome, and Chromium on an AOSP device). When i try to launch it directly from lockdown (add new entry with https://mylink ), has the same behaviour (i think it's because Android System Webview). 

We will have a propper debugging when developers are back.

Thanks in advance

T
TLMOD@SOTI
a year ago

Hi Alin,

Thanks for posting on SOTI pulse. Thanks Zafer and Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Has your query been resolved? If not, or if you have any additional concerns, please don't hesitate to reach out. We are dedicated to providing assistance and support.

Also, if this post has helped you in solving your query, I would request you to mark the particular comment as "is solution", so that others may benefit from this information.

Kind Regards,

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