Soti Surf Inactive tab

M
MartinsKl
ICA Gruppen AB

Hi,
Anyone else are having issues with soti surf?
Seems like after latest agent soti surf acts weird. I`m trying to open one page in kiosk mode. After reboot device acts normal for few secs and after that opens blank page that shows nothing.

2 years ago
SOTI surf
ANSWERS
M
MNMOD@SOTI
2 years ago

Hi MartinsKl,

Thank you for posting on SOTI Pulse!

I checked this out, it may not be working as expected. 

My colleagues have a similar case that has required a developer's ticket. I will be doing some testing to confirm the functionality you are looking for. Meanwhile, can you try opening a support ticket with us to look into this issue.

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net l Discussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

M
MNMOD@SOTI
2 years ago

Hi MartinsKl,

Can you please confirm if you are using Barcode scanner to open the url?

Please try performing these steps to narrow down the issue:

1.Try opening the url by typing in manually.

2.Try recreating the same issue in Chrome and observe the behavior.

3.Is SOTI Surf added as your default browser? Please make sure that none of the browser is selected as default. This will lead you to a prompt as shown in the screenshot below. Please select Just once option and note down the behavior.

Please let me know the results.

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter