Check your profile containing Surf configuration settings.  Under "Specify Privacy Settings" there is a setting called "Disable Screen Capture when Browsing".  If this is enabled you will only see a black screen in remote control/view.

Hello ChristopheBERNARD

Could you please provide the screenshot of the device where you are getting the blank screen?

Hello HKMod,

thanks for your reply, here is it a screen shot of a remote device (not html5) when soti surf is starts.

Of course, soti surf load an url in https.

If I load soti surf with a device I have in my hand all works fine I see the web site.

thanks for all

Have you confirmed if you can see anything in your remote-control session if the foreground app is not Soti Surf?  If the screen is blank for any apps, your problem is likely  related to remote control session rather than with Soti Surf.

Hello all,

@scott -> yeah that's great i've tested this morning and after a reboot of a device that's works fine now when we make a remote control of this device open soti surf we can see the intranet site ..

great, that's not really problem for our dev team but more for the help desk.

thanks a lots for to have shared your knowledge ..