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We have a number of devices that are running with the lockdown kiosk enabled but we need to be able to use Teamviewer QS for troubleshooting/configuration of the 1 specific APK that is used on the devices.
Teamviewer QS works like it should when the kiosk is disabled but as soon as we re-enable kiosk mode the Teamviewer remote session only displays a black screen.
What do I need to configure/set up to allow for a teamviwer QS session to be run properly with kiosk mode enabled?
Out of curiosity, why would you need to pay for additional licensing for TeamViewer QS when Remote Control functionality is part of the base license with SOTI MobiControl? MC offers native Remote Control functionality built into the console so why use a 3rd party tool that you have to pay extra for?
Its mainly due to the way we divide responsibility and access within the company. I cannot configure the application in question past installing it on the devices. The app is an industry specific program that handles the packing/storing/loadouts/orders etc of fruit. So basically the other team needs to be able to remotley troubleshoot various functions of the app without access to SOTI.
hope this makes a bit more sense
Hello Matt,
Thank you for posting on SOTI Central!
Please confirm, what lockdown type is set - Native or Activity Suppression?
If Native type was chosen, please try changing the lockdown type to Activity Suppression on one test device and please let me know if the Teamviewer QS works as expected.
Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net
It was set to native, I changed it to Activity Suppression mode but there was no change with the TeamViewer QS functionality
Hello Matt,
In order for the application to work while the lockdown mode is on, all apps should be in the lockdown.
At this point I would advise creating a support case with us for your issue to be investigated further.
You can also give a call to our support line and the agent will be able to create a case on the call as well.
Please let me know if you have any other questions.
Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net