MobiControl Agent - Outbound rule but no connection whit server

S
Stakvik
lexitbundle

Hi

We have some devices that are been set in some more restricted enviroment and we are having some issues getting the device connected to server, I'm looking for some more info how this works in practise.

MobiControl version: 15.4.3.1012
Agent version: 15.1.5.1049

IT has confirmed that Ports are open for (Outbound) as described in MobiControl documents, we have other applications on devices that are currently working and communicating ok.

SOTI MobiControl Device Agents Binary/HTTPS 5494, 443 Outbound from the device agents to the deployment server

If my understanding is correct this is only needed for communications, is there any answer from server that possible can be blocked after Agent initiates connection?
Would there be possible for server respond to be blocked in FW even tho (Outbound) rule is set?

Also how much would "Latency" be impacting the Agent connection, how high result would we talk before Agent would see problems whit connections and starting throw "Time-Out" before server could respond?

Scenario for these devices might have an high "Latency" as we are currently awaiting answer and testing on this.

Agent Communications mobicontrol firewall ports Latency
3 years ago
SOTI MobiControl
ANSWERS
SB
Simon Breuer
3 years ago

Hi Stakvik,

Outbound 443 and 5494 is sufficient. There is no need for an additional inbound rule on modern firewalls.

Maybe check if there are valid certificates bound to both "Deployment Server" (5494) and "Deployment Server Extension" (443) in the MobiControl Admin Utility on your server (ckeck the CN or SAN entries, if the URLs the agent try to reach are present in the certificates).

L
LCRMOD@SOTI
3 years ago

Hi Stakvik,

Thank you for contacting SOTI Pulse. 

You can find the System Requirements here, where you can find a list of all the Network Ports requirements and the Management Server Connections with all the Outbound requirements listed.

Please proceed to create a support case (click here) or call the SOTI Support team (click here) to raise a new case if you have any issues with the latency experienced. Latency can often be experienced due to network issues which would be the first port of call when looking at this issue. We can also look at whether we would be able to increase the timeout period for the request, which may assist you depending on the device location and other variables. 

Please mark this post as 'solutioned', if this answers your query. Have a great day. 

Regards, 
Technical Support | SOTI Inc. |1.905.624.9828 | Log a Case Webform | SOTI.net | Facebook | LinkedIn | Twitter

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