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As suggest above, please proceed to check if there are valid certificates bound to both "Deployment Server" (5494) and "Deployment Server Extension" (443) in the MobiControl Admin Utility on your server (check the CN or SAN entries, if the URLs the agent try to reach are present in the certificates).
Hi
We have some devices that are been set in some more restricted enviroment and we are having some issues getting the device connected to server, I'm looking for some more info how this works in practise.
MobiControl version: 15.4.3.1012
Agent version: 15.1.5.1049
IT has confirmed that Ports are open for (Outbound) as described in MobiControl documents, we have other applications on devices that are currently working and communicating ok.
| SOTI MobiControl Device Agents | Binary/HTTPS | 5494, 443 | Outbound from the device agents to the deployment server |
If my understanding is correct this is only needed for communications, is there any answer from server that possible can be blocked after Agent initiates connection?
Would there be possible for server respond to be blocked in FW even tho (Outbound) rule is set?
Also how much would "Latency" be impacting the Agent connection, how high result would we talk before Agent would see problems whit connections and starting throw "Time-Out" before server could respond?
Scenario for these devices might have an high "Latency" as we are currently awaiting answer and testing on this.
