SOTI Pulse Logo

Losing connection

PK
Patrick Kendall
Information Technology City of Gastonia

We are experiencing issues with ipads not keeping their configurations perodically without any sort of cause. Apps will disappear and authentication issues occur. Log files aren't providing any useful information. Any assistance or shared knowledge of this beviour would be appreciated.

thanks

3 days ago
SOTI MobiControl
ANSWERS
A
ARMOD@soti.net
yesterday

Hi Patrick

Greetings from SOTI.

Thanks for posting on SOTI Pulse.

Please confirm if you have raised any support ticket for your issue, if not, kindly let me know so that I can proceed with creating ticket for you.

Additionally, please specify the OS versions of iPads having issues.

Also, feel free to reach out if you need clarification or have any follow-up questions.

Incase of any further concerns, please don't hesitate to reach out.

Have a great day ahead

Kind Regards

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

RC
Raymond Chan
yesterday

Hi Patrick,

You should have provided the followiing information before any responsible and reliable expert can give any useful tips or share any experience:

  • Version and build numbers of your MobiControl server and device agent(s)
  • Cloud or on-premises MobiControl server instance
  • Enrollment mode(s) and OS version(s) of the problematic device(s)
  • details of the problems (e.g. what policies, how frequent, how constitent/repeatable is the problem across device platforma/brands/models/OS vers/agent vers, etc.) 
  • screenshots of server/device log mesages

 

Similar Discussions