As usual, please at least provide minimum details of your implementation, including:

- device platform (Android/Apple/Windows etc.) and firmware version

- enrollment mode (supervised/non-supervised for Apple, Classic Android+/AE work-profile/managed-device/COPE for Android, etc.);

- existing deployment method (apk in .pcg package or MGP/MG account for Android; .ipa enterprise app/ Apple apps store with personal- /managed Apple ID for Apple, etc.);

- version and build numbers of your MobiControl server and/or device agent;

- any error/warning message in the web-console, server log files or device agent log tab

etc.

Hi Luke,

We appreciate your engagement with SOTI Pulse. Thank you for your participation.

In line with Raymond's request, we kindly ask you to share specific details about your issue, including:

- The device platform (Android, Apple, Windows, etc.) and firmware version.
- The enrollment mode (supervised/non-supervised for Apple, Classic Android+/AE work-profile/managed-device/COPE for Android, etc.).
- The existing deployment method (APK in .pcg package or MGP/MG account for Android; .ipa enterprise app/Apple App Store with personal-/managed Apple ID for Apple, etc.).
- The version and build numbers of your MobiControl server and/or device agent.
- Any error/warning messages you've encountered in the web console.

Providing this information will help us thoroughly investigate the issue and offer you further assistance.

Please don't hesitate to reach out. We're dedicated to providing assistance and support.

Kind regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |