Device enrolled -> Unable to find it in the cloud

T
TORFS
Torfs nv

Hi

I was able to enroll a device with a certain Enrollment ID so it would go to a specific location.

Yet, i'm not able to see the device within our soti cloud Saas.

The device itself receives the packages/profiles that has been activated on the specific location.

The only thing I can see on the device 'Event Logs' are error messages about "Failed to acquire location (timeout)."

Device type: Samsung-SM-T585

Agent version: 15.1.5 build 1049

Android version 8.1.0 (unable to find more upgrades)

Best regards

Brian

3 years ago
SOTI MobiControl
ANSWERS