SOTI Pulse Logo

Network connection type is returning "lbl_device_property_DeviceConnectionTypeEnum_138412032"

KB
Keith B

Mobi 15.6.1

Samsung models: SM-S908U, SM-S918U, SM-911U

Android version: 13

Mobi Agent Version: 15.4.2.1025

Carriers:  Verizon, AT&T, T-Mobile

Normally our network connection type is either "LTE" or "WiFi"  We are now seeing a connection type of "lbl_device_property_DeviceConnectionTypeEnum_138412032"  It also appears to be random.  Anyone seen this before?

Connection Type
2 years ago
Android
ANSWERS
A
Aaron
2 years ago

We see that connection type as well in our environment for devices that're connected to a 5G network.

KB
Keith B
2 years ago

What Mobi version are you?  We do not recall seeing this prior to 15.6.1.

A
AMMOD@SOTI Bronze Contributor
a year ago

Hello Keith,

Appreciate your post on SOTI Pulse. Regarding your inquiry, we haven't encountered this situation yet. However, as mentioned by Aron, you can check the connection type of your device on the web console, and it will show the correct information.

If you continue to experience these random names instead of the actual network connection type, I recommend opening a support ticket. This will allow us to investigate the issue thoroughly.

You can log a case by going to this link. -

https://www.soti.net/services/log-a-case/

Kind regards

Similar Discussions