Hi Leonardo,

Can you confirm if this is a Lenovo Moto brand or Motorola? If you're facing problems with Lenovo Moto, please open a Support Case with the Lenovo Technical Team. Our (SOTI) OEM Team has requested any affected customers to contact Lenovo with RC Issues.

If you have any questions or need clarification, feel free to reach out.

Regards,

Hi JCMOD,

Thanks for your feedback.

I think this is a Motorola device.

It's installed a Android Enterprise Agent and these are the hardware and device details.

DEVICE DETAILS

Leonardo, can you submit a "sendreport" script action and then private message me the device ID?

Note: Make sure the device can access FQDN: sftp.soti.net & port: 22 outbound.

Reference: https://www.soti.net/mc/help/v14.0/en/scriptcmds/reference/androidplus.html

Regards,