Powershell access issue when upgrading MobiControl from 2024.1.0 to 2025.0.0

KC
Kamel C.
COPPERNIC

Hello there,

I'm trying to upgrade MobiControl from 2024.1.0 to 2025.0.0 and experiencing an issue at the end of the installer, at this step:

"Upgrading Web Console: Finalizing"

Error encountered:

[2024-12-16 15:14:30.706] INFO [Install] (.NET TP Worker): Finalizing Installation
[2024-12-16 15:14:30.811] INFO [BtnNext_ClickAsync] (1): Load Install failed window
[2024-12-16 15:14:30.815] ERROR [BtnNext_ClickAsync] (1): Installation failed while installing - Web Console
[2024-12-16 15:14:30.822] ERROR [BtnNext_ClickAsync] (1): 

*****************************************************************************************************************************************************************************************************************************************************
* Exception: Error occurred while executing: powershell. Exception message: An error occurred trying to start process 'powershell' with working directory 'C:\Users\xxxxxxx\AppData\Local\Temp\{BBD91520-FB19-4034-8475-60D59DBFDD5D}'. Acces refused. *

Has a kind soul experienced this error and found a solution that could be shared with me please?

Thanks!

Best regards,

11 months ago
SOTI MobiControl
ANSWERS
KC
Kamel C.
11 months ago

OK, if you have this kind of issue, it could be related to your antivirus that blocks the Powershell command!

Hi Mod, you can put this post as "Resolved" and hope this will help someone else, thank you.

Best regards,

A
ATMOD@SOTI
11 months ago

Hi Kamel,

 

Thanks for posting on SOTI Pulse and I am glad that the issue has been solved. 

Incase of any further concerns, please don't hesitate to reach out.

 

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |