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Error Enrollment failed for Zebra MC3300 devices

S
SE
Hager Group

By starting the enrollment for Zebra MC3300 devices with OS Android 10 the message "Enrollment failed" is displaed on the screen. In the trace files of Mobicontrol I can see the following error message:

******************************************************************************

* Exception: Failed to delete the device 'f375db664e6b050142d25cff8dc60811'. *

******************************************************************************

[FaultException`1: Google.Apis.Requests.RequestError

No device was found for the given id. [404]

Errors [ Message[No device was found for the given id.] Location[deviceId - parameter] Reason[notFound] Domain[global]

4 years ago
Android
ANSWERS
ES
Eutronix SUPPORT
4 years ago (edited 4 years ago)

Got the same issue since yesterday with a Point Mobile device, SOTI Version: 15.3.0.6713 The device has Managed Google Account associated with it and was previously enrolled, after a factory reset and upon re-enrollment or attempt to delete from the console (which fails) the same error shows in the DSE log. 

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