Hi DM Org,

What you can try also, you can send out below JavaScript to your Android device and verify whether you can see any MAC address on the devices log on MobiControl Webconsole -> Device Details -> Logs section

var mac_address = mobicontrol.device.macAddress;

mobicontrol.log.info('Device MAC Address is: ' +mac_address );

 

you should see something as below:

 

Zafer

Hi DM Org,

Thank you for posting on SOTI Pulse.

This restriction is apart of the Android 11 privacy update. Since a MAC address is unique and should persist after a factory wipe. Google has decided to prevent developers from accessing it for work profile / normal personal devices.

However, this is possible for Work Managed and COPE devices if the MobiControl agent has the location permission granted. And applies to SSID and BSSID too for example.

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

I enrolled a Samsung device in Work Managed Profile and I still got mac address and wifi mac as blank

GET /device/{id} Response :

{ "$type": "DeviceAndroidForWork", "AndroidForWork": { "$type": "AndroidForWork", "AfwProfileDisabled": false, "AfwProvisionStage": "CompletedProvision", "AfwManagementType": "AfwManagedProfile", "AndroidEnterpriseName": null, "FeedbackReportPolicyEnabled": null, "IsAndroidManagementEnrolledDevice": false, "DevicePolicyController": "MobicontrolAgent" }, "BuildVersion": null, "CellularTechnology": "None", "UserIdentities": [ { "$type": "DeviceUserIdentity", "Email": null } ], "AndroidAccountType": "SkipGoogleAccountAddition", "SafetynetAttestationStatus": "PassedHardwareBacked", "AndroidEnterpriseEmail": null, "AgentUpgradeEnabled": false, "AgentVersion": "2024.1.1.1125", "PlugInVersion": "", "AndroidApiLevel": 30, "AndroidDeviceAdmin": true, "AndroidRcLibraryVersion": "1.25.2.2", "Antivirus": { "$type": "Antivirus", "LastEmptyQuarantine": 0, "LastVirusScan": 0, "AntivirusVersion": "", "InfectedFilesCount": 0, "LastScanDuration": 0, "QuarantinedFilesCount": null }, "AsuLevel": 46, "Memory": { "$type": "Memory", "AvailableExternalStorage": 17350041600, "AvailableMemory": 3472400384, "AvailableSDCardStorage": null, "AvailableStorage": 17371013120, "TotalExternalStorage": 120080805888, "TotalMemory": 7949307904, "TotalSDCardStorage": null, "TotalStorage": 120101777408 }, "BatteryStatus": 89, "CanResetPassword": true, "CellularCarrier": "airtel", "CellularSignalStrength": 100, "CustomData": [], "DeviceTerms": null, "DeviceUserInfo": null, "MultiUserDeviceInfo": null, "ExchangeBlocked": false, "ExchangeAccessRequest": "None", "ExchangeStatus": "Accepted", "HardwareEncryptionCaps": 5, "HardwareEncryption": "Block, DataProtectionEnabled", "HardwareSerialNumber": "RZ8NA28XBXP", "MobileSerialNumber": "", "HardwareVersion": null, "ICCID": "89911100000589021600", "IMEI_MEID_ESN": "356062111062519", "InRoaming": true, "IntegratedApplications": null, "Ipv6": "", "IsAgentCompatible": true, "IsAgentless": false, "IsEncrypted": true, "IsOSSecure": true, "LastCheckInTime": "2024-04-16T05:10:57Z", "LastAgentConnectTime": "2024-04-16T05:10:19Z", "LastAgentDisconnectTime": "2024-04-16T05:36:54Z", "LastLoggedOnUser": null, "NetworkBSSID": "02:00:00:00:00:00", "NetworkConnectionType": "Wifi", "NetworkRSSI": -48, "NetworkSSID": "", "OEMVersion": "RP1A.200720.012.M315FXXS2BVB7", "PasscodeEnabled": false, "PasscodeStatus": "Unknown", "PersonalizedName": "Galaxy M31", "PhoneNumber": null, "SEForAndroidStatus": null, "SelectedApn": "Unavailable", "SubscriberNumber": "404022408540559", "SupportedApis": [ "AndroidRcRemoteView", "AndroidWorkManagedProfile", "AndroidVideoStreaming" ], "EFOTAFirmwareVersion": null, "CarrierCode": null, "DeviceFirmwareUpgrade": null, "BuildSecurityPatch": "2022-03-01", "LifeGuardVersion": "", "Elm": null, "IsCharging": false, "MXVersion": null, "AndroidEnterpriseMigrationStatus": "None", "UserAccountsCount": 0, "ExchangeOnlineEmailAccess": [], "IsAdminModeEnabled": false, "TimeZone": "Asia/Kolkata", "Kpe": null, "Sims": [ { "$type": "DeviceSimInfo", "Type": "SecondarySim", "CarrierSettingsVersion": null, "CurrentCarrierNetwork": "airtel", "CurrentMCC": "404", "CurrentMNC": "02 ", "EID": null, "ICCID": "8991000905487803845", "ImeiOrMeid": "356062111062519", "IMSI": "404022408540559", "IsDataPreferred": false, "IsRoaming": false, "IsVoicePreferred": false, "LabelID": null, "PhoneNumber": null, "CellularSignalStrength": 100 } ], "AgentCompatibilityStatus": "Compatible", "Kind": "AndroidForWork", "CompliancePolicyStatus": "Compliant", "ComplianceStatus": true, "ComplianceItems": [ { "$type": "ComplianceItem", "ComplianceType": "IsSecured", "ComplianceValue": true }, { "$type": "ComplianceItem", "ComplianceType": "IsDeviceAdmin", "ComplianceValue": null }, { "$type": "ComplianceItem", "ComplianceType": "NotWiped", "ComplianceValue": true }, { "$type": "ComplianceItem", "ComplianceType": "IsEnabled", "ComplianceValue": true }, { "$type": "ComplianceItem", "ComplianceType": "IsEnrolled", "ComplianceValue": true } ], "DeviceId": "356062111062519", "DeviceName": "AndroidEnterprise 00003", "EnrollmentType": "Device", "EnrollmentTime": "2024-04-16T05:10:18.32Z", "EnrollmentPolicyReferenceId": "3f004cc4-1825-47e4-bab3-7501d660724c", "Family": "AndroidPlus", "HostName": "10.233.3.16", "IsAgentOnline": false, "CustomAttributes": [], "MACAddress": "", "BluetoothMAC": null, "WifiMAC": null, "Manufacturer": "samsung", "Mode": "Active", "Model": "SM-M315F", "OSVersion": "11", "Path": "\\\\My Company\\Management Devices", "Platform": "AndroidPlus", "ServerName": "A0020372", "Watermark": -32750, "AzureRegistrationMode": "Unknown", "AzureRegistrationStatus": "Unknown", "AzureDeviceId": "00000000-0000-0000-0000-000000000000", "AzureComplianceStatus": "NotApplicable", "AzureUserId": "00000000-0000-0000-0000-000000000000", "VpnIp": null, "VpnIPv6": null }

Agent : 2024.1.1.1

Android : 11

Profile : Work Managed

Any solution to this?

Location permission was on by default

What is the model of your problematic device?  Have you tested with other device brand/model(s) on the same server to see if there is similar problem.

As mentioned by others in various earlier posts in this thread,  MAC and Wifi MAC address should be readable by the device agent for AE device in work managed or COPE mode.  If your problem is specific to only one device model of a particular firmware version and not found in other test device(s), then the problem is likely related to the firmware of the device model.

Hi DM Org

 
Thanks for posting on SOTI Pulse. 

Have you had an opportunity to test the suggested solutions by Rafael, Raymond, and Zafar and has it successfully addressed your query?

Thanks, Rafael, Raymond, and Zafar for responding to the post, your expertise and willingness to help are greatly appreciated!

 
If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

Technical Support, SOTI Inc.