Cellular issues TC57x

Solved
EH
Evelina Hedberg
Oda Norway A/S

Hi!

First post here 😊 

  • We're using TC57 and TC57x devices
  • All TC57 devices are using sim cards and are working
  • We have put in sim cards in some TC57x and are experiencing some problems with some of the devices
  • These devices are in a separate folder and when we put them there some of the units lost cellular connection
  • If we're moving them to the folder with the TC57 devices, the cellular connection starts working again and if we're moving them back to the first folder it still works, but not all the time
  • We cannot find any pattern except that these devices are TC57x and that they originally was used in Germany and now are used in Sweden, could that have something to do with it?
  • The only difference between the folders are the lockdown and a script for displaying device name on lock screen.

Any help would be appreciated 😊 

9 months ago
SOTI MobiControl
ANSWERS
EH
Evelina Hedberg
9 months ago

I found the issue! We had two profiles that interfered with each other. One of them turned on WWAN radio and the other one turned it off, so that's why it worked on some and some didn't work 😊  

Solution
RC
Raymond Chan Diamond Contributor
9 months ago

Without more information on top of your very simple description, my best-effort educated guess on the culprit is the lockdown.

The lockdown policies in the two folders may whitelist different set of apps, one or more of which may have affected proper functioning of the cellular connection if present or missing.

MD
Matt Dermody Diamond Contributor
9 months ago

Agreed. We need more information about what Profiles and Policies are applied to your different folders.