Hello!
I encountered the following issue: the SOTI agent does not start after installation on macOS.
The device is using basic profiles "Allow SOTI MobiControl agent in background", "App Catalog for macOS", and "Remote Control for macOS", installed on the SOTI server. In the MC.log on the macOS device, I see the following:
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/"
2025/04/30 15:16:12 (1f561c840) Sec: Initializing certificate Creation
2025/04/30 15:16:12 (1f561c840) Sec: Deleting certificate from keychain
2025/04/30 15:16:13 (1f561c840) Sec: Error saving Private key to Keychain: -25300
2025/04/30 15:16:13 (16dbeb000) Ini: Remove profile 1 "/"
2025/04/30 15:16:15 (1f561c840) Agent Start...(CustomBuildInfoString: (null))
2025/04/30 15:16:15 (16dbeb000) ContentMgmtMgr: This is probably a case of upgrading Old Agent to a newer Version. Continue verificsation procedure.
2025/04/30 15:16:15 (16dbeb000) CContentMgmtMgr: Initialized...
If the user manually starts the agent, it does not connect to the SOTI server and displays the error "App Not Configured". However, if Check-in is initiated, the SOTI agent will connect to the server afterward.
Has anyone encountered this issue?
