Hi

I’ve been experiencing issues with the MacOS Helper tool crashing ever since I started using MobiControl last year and Soti support have suggested that I install the 2024 version of the agent and helper tool on our Macs. My server is 15.6 but the support agent confirmed that the 2024 agent and helper tool are compatible with server 15.6, and resolve the crashing issue  

Unfortunately, they’re not very clear on *how* I should install these items. They’ve directed me to an old support article which suggests using an Application Catalog rule in the old style console, but I don’t see any way of using that type of rule in the old console and I think that this method has been replaced by App policies?

I currently have a policy which installs the MobiControl app on MacOS devices but I believe that the agent and helper tool are separate, not part of the app. I tried making a policy to install the helper tool and agent but that just resulted in the managed devices getting into an endless loop of launching and crashing the MobiControl app. So I disabled that policy. 

I don’t see any way of installing the new agent and helper tool, other than manually on each device. Somehow the existing agent and helper tool were installed when I enrolled the devices, but I don’t see how that happened as I don’t see any policy which installed them. 

Hopefully someone has the answer.

Thanks!