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I have a app installed on devices via an APK, but there is a notification that wont go away saying that the service cannot be updated as the service is not authenticated. How do I authenticate this so the message disappears?
I believe you should contact the technical support team or developer of your app to find any possible fix.
Hi Alfie Kimber,
Thank you for posting on SOTI Pulse, thanks Raymond for responding to the post.
Have you got a chance to test the suggestion given by Raymond and Facundo, did it resolve your query?
I would also like to add some points if your application is not an inhouse application so you can try the following steps:
Check the APK source: Ensure that the APK file you installed on the devices is obtained from a trusted source and is not modified or tampered with. If the APK is from an unreliable or unauthorized source, it may cause authentication issues.
Verify the app permissions: Make sure that the installed app has the necessary permissions to access the required services and resources on the device. Check the app's settings or permissions menu to ensure it has appropriate access rights.
Try Clear cache and data if possible: Go to the device's Settings, navigate to the Apps or Application Manager section, find the installed app, and clear its cache and data. This action will remove any temporary files or settings that might be causing the authentication issue.
Reinstall the app: If clearing the cache and data does not resolve the problem, try uninstalling the app from the device and reinstalling it. Make sure to download the APK file from a trusted source and follow the installation instructions correctly.
If in case your application is your own or in-house, I would also suggest you connect with your developers to find any possible solution.
And If the issue persists, reach out to the Mobicontrol support team, We will help you to troubleshoot the specific notification and authentication problem, will provide guidance on Mobicontrol settings, or offer any necessary updates or patches to resolve the issue.
If you have any concerns or questions regarding this issue, please don't hesitate to let us know. We are here to assist you.
Kind regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |