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Good day, I have the following problem. We have tablets that are in lockdown mode. The Hybridforms app is installed on them. When there are updates for this app, it displays an update message upon start-up, even when also the device is in lockdown mode. This allows users to update the app on their own. Is there a way to block this message?
Device: Samsung Galaxy Tab S6 Lite 2022, Android 13
Thank you!
Best regards
Ömercan
As your devices are recent Samsung devices, you can also try using the following script command to disallow an installed app from being upgraded by device end-user:
app_upgrade disable app_Bundle_ID
This command is supported in AE device agent v15.1.5+, and your Samsung device needs to have Samsung MDM v5.0+ API support.
Hi Ömercan,
You may check out here: Managed Google Play (soti.net)
There is an option called "Never Update: (App is never auto-updated)". I hope it works. Thank you
Zafer
Hi Zafer
Thank you for your response. I know this feature and the updates are already set to "Never Update" but I still get the notification.
You may provide the app via enterprise app policy or package (you need the apk file in both cases) instead.
Not sure if playstore would still show this if GMP is available on the device but i wouldn't expect.
Thank you for your response. I had also considered the APK option. But it's simpler and less complicated to distribute apps through the Google Play Store. Has anyone experienced a similar issue? I'm also unsure if the notification is due to the HybridForms app policies or Google Play Store.
I don't know why you said it is simpler and less complicated to distribute apps through the Google Play Store. To me. if the proper and authorized apk file of an enterprise app is accessible, it is always better, in terms of privacy, controllability, stability and predictability, to deploy it and its upgrade via .pcg package rather than from Managed Google Play store.
To debug your problem, various server logs might need to be collected and analysed to see if the problem is related to Google app store backend, MobiControl server, MobiControl device agent, your device firmware, the policy parameters you configured, or a combination of the above.
Finally, a TEMPORARY quick fix for this particular app on your current device model MAYBE is to blacklist the activity/app that generate the notification pop-up.
Hi Ömercan,
Thank you for posting on SOTI Pulse!
Has any of the other suggestions helped you with your issue?
Kind regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter
Hello MPMOD, thanks for asking. I have implemented Raymond's recommendation and am waiting for the app to get another update so I can reproduce the issue.
Hi Ömercan,
Please do let us know if you are still having any issues with the update notification on your devices once there is another update for the application.
Kind regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter
Hello, yes Raymond's recommendation worked and I've marked it as the solution.
Hi Ömercan,
I am glad to see that your issue was resolved.
Please feel free to reach out to us if you have any further questions in the future.
Kind regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter
