SOTI Pulse Logo

Zebra TC52 - Android 11 - OS: 11-42-18 & MX 13.2.0.3 - GOOGLE PLAY SERVICES stops every 10. sec with a warning on screen

Solved
TK
Thomas Knudsen
Normal A/S

After I updated the devices, users are reporting an error with "Google play services stopped."

Do you have any advice on how to either update / deactivate the service.?

I dont use a google account on device i Play, only APK files in profiles or Policy with google play apps installed.

I aim for "no error on screen", so If I need to cancel using policies with Google play apps, in order to deactivate a service, then I can find the APK files for the few programs I need.

a year ago
SOTI MobiControl
ANSWERS
MD
Matt Dermody Diamond Contributor
a year ago
TK
Thomas Knudsen
a year ago

Test device1: I tried to do a "wipeapplication com.google.android.gms" on the google play services.

Then the error disappeared.

Test device 2: Tried to update Google Play Store app to version 40.x and then the error also disappeared.

Prod device 1-10: Profile with package "google play store" to affected devices and they all confirmed, that problem disappeared.

THANK for guiding me in the right direction :)

Solution
A
ABMOD@SOTI
a year ago

Hi Thomas Knudsen,

Thanks for posting on SOTI Pulse. Thanks, Matt Dermody for responding to the post, your expertise and willingness to help are greatly appreciated!

I am glad that your question is answered.

If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

 

Kind Regards,

Similar Discussions