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deployment server priority - override issue

PM
Purolator MDM Support

Issue:

currently most devices connected to server 1.  5000+

only about 400 devices connect to server 2. 

I try to configure deployment server pirority for a child folder which has about 200 devices. try to force them connect to server 2 only

- override settings Inherited from parent group "xxxx"

I  have set the child folder override setting from parents, 

and set server 1 priority = 2

and server 2 priority =  1. 

But after apply the settings, still no luck, devices rebooted but still connect to server 1.  

mobicontrol
4 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
4 years ago

Are you using FQDN or IP address for your device management address?

Does your HA system have access to the Internet?  Do you have any hardware load-balancer installed?

What platform(s) [e.g Android, iOS, Windows Unified, Windows CE/Mobile, Linux, etc.]  of devices are enrolled onto your HA system?

MB
Marcus Breitenthaler Platinum Contributor
4 years ago

Did you have choosen the Right "Type "?

Andriod Plus, Windows Ce/WM, ....

When you have set the "Deployment Server Priority" ?

PM
Purolator MDM Support
4 years ago

FQDN use IP address,   we do have load-balancer in place.   platform most of them are android. 

our HA system do have access to internet. 

thank you  Raymond

RC
Raymond Chan Diamond Contributor
4 years ago (edited 4 years ago)

What you said "FQDN use IP address", did you actually mean your "device-management address" is using a public IP address?

Apart from Android devices, what are the device platform(s) and mode(s) of the remaining devices?

What brand or model of hardware load-balancer are you using?  Do you know what kind of scheduling policies have been configured in the hardware load-balancer?

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