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Samsung S34 Samrtphone / Android 16/ One UI 8.0 /Back Button to access Admin mode not working

Solved Locked
H
HelmR
Rinklin Naturkost GmbH

Hello, we have updated our smartphones from Android 14 to Android 16 with the new Samsung One UI 8.0. Now it is no longer possible to access admin mode, as nothing happens when you press and hold the back button. Admin mode can now only be accessed via the Soto Mobicontrol Center. Google has assigned a new function (preview) to the Back button in Android 16 when you press and hold it. This means that the previous function of SOTi no longer works. We need a workaround in the Soti app because we cannot access Admin mode without the company Wi-Fi.

Best regard

a month ago
Android
ANSWERS
RS
Robert Schäfer
a month ago

There's a secondary way of accessing admin mode, which is to swipe up from the bottom of the screen, does that work?

Not currently got an android 16 device on me or i would test.

Solution
RS
Rafael Schäfer
a month ago

Where to swipe up?

I tested on Samsung A34 and A36 with Android 16 and admin mode (no kiosk; no gesture navigation) is only possible by opening the mobicontrol app, scrolling down and long press the user mode but not anymore the long press back button anymore as described above for the S34.

So I have never seen this swipe up thing anywhere yet.

H
HelmR
a month ago

Hi Robert,

thank you, this is working for me. I didn't know this function is integrated. I have to start with swiping on an very low point, but it works

regards

A
ASMOD@SOTI
a month ago (edited a month ago)

Dear Helm,

Thank you for posting on SOTI Pulse

Thanks Robert and Rafael for responding to the post, your expertise and willingness to help are greatly appreciated!

If you have any additional questions or concerns, please don't hesitate to reach out or you can contact us at support@soti.net

We're dedicated to providing assistance and support

Kind regards,

   SOTI

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