Location Services not working in MC1 v14.4.1.1195

P
Prasath
DHL INFORMATION SERVICES (EUROPE)/DHL International GmbH

Hi All,

We have a situation where the Location Service is not working in one of the production instances ( we use Android+ devices ).  We do observe the below error in the Management Service logs every time we click "Location"  on a device .  We have another instance where the location tracking works perfectly.  tried to check both the instances for any difference, but no luck so far. 

Any direction on where to look for or what could be the issue would be highly appreciated.

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[2019-12-10 17:29:52.638] ERROR [MapsCredentialController.GetMapsKey] [8ca3dd37-9036-4411-9bf8-6244307c0ee6] (185):

**************************
* Exception: Bad Data.
*
**************************
[CryptographicException: Bad Data.
]
at System.Security.Cryptography.CryptographicException.ThrowCryptographicException(Int32 hr)
at System.Security.Cryptography.Utils._DecryptData(SafeKeyHandle hKey, Byte[] data, Int32 ib, Int32 cb, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode PaddingMode, Boolean fDone)
at System.Security.Cryptography.CryptoAPITransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
at System.Security.Cryptography.CryptoStream.FlushFinalBlock()
at System.Security.Cryptography.CryptoStream.Dispose(Boolean disposing)
at System.IO.Stream.Close()

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5 years ago
Android
ANSWERS

Hi Prasath, 

Can you tell me more about the 2 environments and the device and their settings for GPS, please?

That's odd that you cannot find a difference in the environments but the one isn't working like the other.  Are they both on the same network?

Regards,

RC
Raymond Chan Diamond Contributor
5 years ago (edited 5 years ago)

If you can see accurate GPS location with some free apps on the device and confirm that the device can get connected to your MobiControl server and still have similar problem with more than one device, then there is likely some problem somewhere.   You can first try to open an official support ticket and request Soti support to check if your problematic server has the location service/map license properly enabed.