Location services not working

PG
Philip Green
Evander Glazing & Locks

Hi 

Both on location settings for soti and google maps the device fails to find a location.

Permissions appear to be set for both but unable to find location

Running android V 9, Device agent 13.7.4.1015 Soti mobicontrol V14.4

Any help appreciated 

6 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago

Have you installed any other apps on the device to confirm that longitude/ latitude location data is correctly reported on the device? 

If the app can report such location data but you cannot get such data from MobiControl web-console, then you have to check if your device agent have the required location permission enabled.

PG
Philip Green
6 years ago

HI

This started working after a few days so unsure what the issue was but its gone now.

Thanks for replying :)