Hi,  If your setup is AE, have you installed the SOTI AE plugin to provide the additional SOTI agent features?

https://www.soti.net/files/apks/AE/Zebra_Hawkeye_RC_AE_1.6.0.102.pcg from https://docs.soti.net/mobicontrolagentdownloads/

Must admit for me, with new Zebra TC51x devices on Android 8.x, the remote control feature is also only Remote View even with the Plugin but give it a try.

Regards

John.

The plugin is definitely required in order for Remote Control to work. I can't speak to the TC51 Oreo but I have used RC with that plugin on an Oreo MC9300, TC8300, TC52, VC80x, and MC3300. Given that the MC3300 and VC80x are the same Atlas product family as the TC51 I would expect it to work. The MC9300, TC8300, and TC52 are also part of the same Helios (SD660) product family as the TC57. 

Hi Daniel !

Can you please check and inform what is there under "supported APIs" for affected device under device Tab. It should be RC+ to have a remote control feature enabled. However, if devices are BYOD then it would have Remote View feature only.

Thanks !

Supported APIs has the value "Remote View, Android for Work Managed Device, 1103"

I haven't installed the Hawkeye plugin, are there any instructions anywhere how to install plugins?

Regards,

Daníel

Hi Daniel,

You can download it from soti.net/oem webpage ,choose Android enterprise Agent and plug-ins and then choose manufacturer from the list under plug-ins.

Also, send this plug-in as a package to device.

Thanks !

Will try that, but how are plugins installed on the Soti server?

Regards,

Daníel

All the plug-in's downloadable from Soti support site are in .pcg package format.   Just go to the Packages tab to import the .pcg downloaded, and include the corresponding module in a profile.

Thanks for everyone who replied. Adding this plugin resolved the matter. Thanks!