Microsoft integration error

AS
Alin Sfiriac
hirschmannautomotive

Hello.

We have configured Microsoft integration on our Soti Mobicontrol on-prem instance last year. Integration was done straight up from the Mobicontrol console, following SOTI's documentation. Since the end of the last month, we have this integration in error state. Checking intune adiministration, partner status is in Connection lost status.

We checked the Soti enterprise apps on our tenant ( SOTI MobiControl Device Compliance and SOTI MobiControl App Protection) Both have the right permissions. I assume it's about cert/secret client expired. Since these apps are not in app registrations, we cannot renew them (or maybe i missed something?)

I have an open case with Soti for this, but wanted to check if someone else had this issue, or if someone knows a fix for this.

MC version: 2025.1.2

Thanks in advance.

 

a month ago
SOTI MobiControl
ANSWERS
A
AKMOD@SOTI
18 days ago

Hi Alin Sfiriac,

I believe for this we might require looking into logs 

And since you mentioned that you would need support help on this and thorough investigation might be needed on this matter. I would highly recommended that you log a case so that we can delve deeper into the matter.

We request you to please raise a support case at log a case so that our agent can work on your query as quickly as possible.