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Move devices to folders - And deleting folders - Mobicontrol 15.1

MS
Matthias S
Nordic Sugar Member of Nordzucker Group

Hi All,

We have updated to Mobicontrol 15.1 and we have run in to some strange issues,

At the moment we can't delete folders in Mobicontrol, the Delete button is visible, but when we press it nothing happens, We can create folders and rename them. just not delete them.

I'm also missing the possibility to move devices from one folder to another, in our older version 13.4 we could just drag and drop. But this isn't possible anymore either. is there a new way in the upgraded version 15.1

I have tried with following browsers

Microsoft edge 86.0.622.56

Internet Explorer 11.1518

Chrome 86.0.4240

Firefox 81.0.1

folders moving-devices deleting-devices delete-folders
5 years ago
SOTI MobiControl
ANSWERS
J
JCMOD@SOTI
5 years ago (edited 5 years ago)

Hi Matthias,

Thank you for posting in SOTI Central.

Sounds like a localized issue to your environment, can you try uninstalling MobiControl. Once that is done, ensure the MobiControl Program Files directory is empty, then install MobiControl fresh. Also ensure you tick the "Force Upgrade" option, which is found within Advanced (On the installer).

Let me know if you still face problems after this, we can then explore other options. If it resolves the issue, please mark this post as the solution.

Regards,

RC
Raymond Chan Diamond Contributor
5 years ago

Did you upgrade from v13.4 directly to v15.1?  Or went through multiple steps with intermediate version+build(s)?

Was your server an on-premises or a cloud instance?  Did you update/add any firmware exceptions?

Moving device(s) to a new device-group in v14+ is a bit different from v13.4.  You have to click AND HOLD the selected device in the small area between the three device-action dots and the device icon, and drag to the destination device group in the tree on the left.

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