Mobi Control 15.5 show no Page when i go on Server or Reports

FH
Franko Heckert
EHG Service GmbH (Ernstings family)

Hi there,

we have updating Soti Mobicontrol to Version 15.5 and after this we can't go to the Serverpage (old console view). We got only a blank page and nothing happens.

We test different browser, cleare the cache and try other users. On the Testsystem with the same update it works fine...

Has anyone the same problems?

Best regards Franko

3 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
3 years ago

Have you checked you have all the required .NET 4.x and 3.x runtime libraries installed?

Also, what java runtime libraries are you using on your server?

FH
Franko Heckert
3 years ago

Hi Raymond,

thanks for your answer. We have the same packages install like at the testserver (there works the function fine).

here a screenshot from the software.

and here the Java Version:

RC
Raymond Chan Diamond Contributor
3 years ago

It seems that you do not have .NET 4.8 and latest update installed on your server, do you?

Also, is this a totally new installation and not an upgrade from an earlier v15.x version?

FH
Franko Heckert
3 years ago

Greetings,

i habe reinstall the Software for Version 15.5 and after this it works fine. I think by the first installation was error or so.. 

Thanks for your help Raymond

JD
John Doe
3 years ago

Also a thing that i would mention for updating on premise installs is that,

for us somehow the best experience for all past updates was to uninstall mobicontrol from the system and then install the new version.