hi,

We have recently upgraded to MobiControl Version: 14.3.4.1087, on some devices we are trying to initiate an OS upgrade but the option is greyed out and requires us to temporarily remove MobiControls admin privileges which is preventing it. 

Unfortunately since the upgrade the option to untick and de-activate mobicontrol as a device administrator is greyed out. We have upgraded the MobiControl Device Agent version to 13.8 but still the option is greyed out.

I notice when remoting the device via HTML5 a new option exists to enter admin mode or user mode, but clicking either of these provides no feedback. Please can you advise on a solution to drop the admin rights?

The current device stats are:

Samsung ELM

Android Plus

Thanks