Remote Control option Gone

Solved Locked
RB
Raymond Bray
Matthews International

Hello,

I have several Zebra TC56 devices and there are a few that will not allow me to remote control.  They are running remote control version 1.9.0.109.

6 years ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
6 years ago

Are they showing up as being powered on?

Try this script:

_resetfailedrcdetectionflag

restartagent

Solution
RB
Raymond Bray
6 years ago

Thanks Matt!  That worked!