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Hi,
I have a problem with SOTI Mobicontrol server. The server not sync new domain users and I can't add new admins/techs users to manage SOTI server.
The connection between SOTI and AD are ok; I checked few times.
What can I check more?
Best Regards,
Hello Andrei,
Thank you for your post, what is the MobiControl version and when was the last time it was working?
or was there any changes done on the server recently?
Regards,
Hi,
Version 14.3.0.3144. I don't know when was the last time when it worked because I didn't need to change anything until now. How can I check when was last sync?
Nothing changed in at least 1 year.
Thanks,
Hello Andrei,
This would require further troubleshooting and need to check the agent and server logs to land on a solution. Can you please raise a support case(click here) or call SOTI Support team(click here) to assist you ASAP?
Regards,
Hi,
could it be possible that the Password from the User what you are using for the AD Sync has changed ?
So is it not Possible to sync new users, and the old users are existing.
We had the issue in 15.1 after changing the Password no AD User was able to login.
Hello Andrei,
Following up on this thread, were you able to resolve the issue? If yes, I would like to know what were the steps taken to resolve the issue and I can mark that as a Solution.
Regards,
