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Soti Assist authorization failed

A
Adam
Sessionbase

Hi,

When I trying to load SOTI ASSIST web console after an install, I will encounter an "Authorization failed. Please contact your administrator." Any idea how can I resolve this? Also the soti assist page forward me to here: https://FQDNservername/mobicontrol/oauth/error/InternalServerError and no error log in SOTI Assist Administration Utility. And also I check the MobiControl Rest API URL in this file <SA Install folder>/Server/Config/RestAPI.config and all is correct. By the way, SOTI mobicontrol runs normally without errors.

Kind regards: Adam

soti-assist install-error
6 years ago
SOTI MobiControl
ANSWERS
R
Ruthra
6 years ago

Hi Adam,

This generally occurs due to an issue with the installation.

1) During the installation, it requests logging in to the database -- are you using SA credentials or Windows authentication?

-> If Windows, does the account have the proper permissions to access the database?

2) Please ensure that the host name is identical to what is found in the MCAU. This is case sensitive.

Regards,

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