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Hello Everyone, Can someone suggest on this error that we are getting while enrolling android devices. Last Staging Error # 3 Possible problems :- A File or folder that is needed for staging could not be found. Original Error :- Batch decoding -Exception, Could not decode profile date The same Stagenow barcode working fine until last week and there isn't change anything but it now stopped working and getting below error attached in picture.
By opening a remote control session to a device (we are using CK75 and CK65), the session crashes (for a network issue or any other reason), we can not open again a session to this device. SOTI Assist version is 3.0.1.15 (latest version). The error message that I get is : even with holding down the left-Ctrl key the session can not be started. Any experience about that and any solution. Thank you for your support Amine
I'm having trouble getting the web-based remote control working on MobiControl Whenever you try to connect with HTML, the navigator goes to the login page of the WebConsole. If I try to login, the cicle keeps spinning but it never logs or shows an error. I have installed SOTI Assist version 3.0 and am running MobiControl 15.2 I have checked the following in this file <SA Install folder>/Server/Config/RestAPI.config --> MobiControl Rest API URL and it matches my FQDN I have checked the "SOTI assist server" URL in the Global settings of my web console and it matches my FQDN as well Any suggestions on what to try next?
Dears, I am trying to enroll Samsung Mobile A01 Android 10.1, the steps i did is: - Brand new mobile, Start, set the link on google email, AFW#mobicontrol (Android Enterprise) and it install the agent with no issue, and when you go to my SOTI License , you can see that it took a license, and you can run the application and add the enrollment id, until this point everything is fine, but after enrollment id success, the Soti Mobicontrol agent open and it give a msg, Your License is not Activated, this could take until hours sometime foe it to find the license and work and some time it dont. Mobile Samsung Galaxy A01 Version 10.1 Android any support on why its takes long time to work ? and the cure for it.
Hello Guys, maybe one of you can help me out here. Currently we only want support user to be able to watch their sites devices and manage them via groups. All other access is blocked, so we are currently left with this: Now the Users can still click on Soti Assist and get on the Product Activation Landing Page, since we just use it for HTML5 Remote Control right now. Can we block this access somehow or do we just activate for test trial and then after Test License runs out there is an error shown etc. but nothing more can be done? kind regards
Hi, When I trying to load SOTI ASSIST web console after an install, I will encounter an "Authorization failed. Please contact your administrator." Any idea how can I resolve this? Also the soti assist page forward me to here: https://FQDNservername/mobicontrol/oauth/error/InternalServerError and no error log in SOTI Assist Administration Utility. And also I check the MobiControl Rest API URL in this file <SA Install folder>/Server/Config/RestAPI.config and all is correct. By the way, SOTI mobicontrol runs normally without errors. Kind regards: Adam
Dear Supporter My server is 13.4 MobiControl and installed SOTI Assist SetupSOTIAssist-1.5.1.64. When I try to open a remote session on my Android Device, it is showing well but after 1 min, it is disconnected automatically regardless of what user is doing on the remote display. and showed below message on the console. Error : WebSocket closed Normally. So I cannot use the remote session with HTML5 over 1min. What is the problem? Is this configuration issue? Thank you David Park
I've got 500 reporters i want to pre populate in Soti Assist and looking for a faster way than entering them into the UI one-by-one.
Hello We change the Database Server for MobiControl. For MobiControl i can change the Database Server Name in the Administration Utility. Where i can change the Database Server for the "SOTI Assist" ??
I have just upgraded to MobiControl 14.3 in our Dev environment and I have question about the prompt that appears when using the Remote Control functionality. Currently our 13.4 users use a combination of the Remote Control and Remote Control (HTML5) for users who do not wish to download the browser plugin. In the 14.3 world, we are referring to the downloadable plugin as a legacy app and if the web-based option is used, SOTI Assist needs to be installed as a prerequisite. Questions: 1) Can someone from SOTI confirm if the downloadable plugin is going to be phased out? If so, any ETA on when this will happen? 2) For web-based access, is there any option to continue using this without the SOTI Assist installation? 3) For web-based access, what does this mean for existing/future device skins?
I have a 14.2.2 MobiControl Cloud instance that was working fine with Remote Control until the trial of SOTI Assist was activated. Now every time an attempt is made to Remote Control a device this error comes up. Has anybody seen this? Since it's a cloud instance I am likely at the mercy of SOTI support to get this resolved if it requires managing anything at the server level but I'd still like to get an idea of what is going wrong.
I've recently upgraded MobiControl to v14.1 and have also installed SOTI Assist so that I am able to remote control onto Android devices which are enrolled with MobiControl. When viewing the device details on MobiControl the remote control option is not shown at all. I've also contacted SOTI and was told to try sending the following script to the device: _resetfailedrcdetectionflag restartagent This did not resolve the issue, I am still not able to remote control any of the Android devices I have enrolled. I also have a range of HHT devices enrolled, I am able to use SOTI Assist Remote Control with these devices but not with Android tablets. What else do I need to do to be able to control the Android devices remotely?
I'm currently trying to open the remote control to a device from MobiControl 14 using the web based option, which uses SOTI Assist. When trying to open the connection, it returns the following error: Error: WebSocket closed without sending a close frame. Checking the logs, this is what it says: 2017-11-03 17:25:16,713 (null) 4 INFO NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Info Permission URL: https://sbimdm02.incasgroup.local/MobiControl/DeviceManagement/ 2017-11-03 17:25:19,338 (null) 4 ERROR NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Error failed to start host: WcfWebSocketChannelHost 2017-11-03 17:25:19,369 (null) 4 ERROR NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Exception System.PlatformNotSupportedException: This platform does not support server side WebSockets. at System.ServiceModel.Channels.HttpChannelListener`1..ctor(HttpTransportBindingElement bindingElement, BindingContext context) at System.ServiceModel.Channels.HttpsChannelListener`1..ctor(HttpsTransportBindingElement httpsBindingElement, BindingContext context) at System.ServiceModel.Channels.HttpsTransportBindingElement.BuildChannelListener[TChannel](BindingContext context) at System.ServiceModel.Channels.Binding.BuildChannelListener[TChannel](Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, BindingParameterCollection parameters) at System.ServiceModel.Description.DispatcherBuilder.MaybeCreateListener(Boolean actuallyCreate, Type[] supportedChannels, Binding binding, BindingParameterCollection parameters, Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, ServiceThrottle throttle, IChannelListener& result, Boolean supportContextSession) at System.ServiceModel.Description.DispatcherBuilder.BuildChannelListener(StuffPerListenUriInfo stuff, ServiceHostBase serviceHost, Uri listenUri, ListenUriMode listenUriMode, Boolean supportContextSession, IChannelListener& result) at System.ServiceModel.Description.DispatcherBuilder.InitializeServiceHost(ServiceDescription description, ServiceHostBase serviceHost) at System.ServiceModel.ServiceHostBase.InitializeRuntime() at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at Soti.RemoteControl.Channel.WebSocket.Host.WcfWebSocketChannelHost.Start() at Soti.RemoteControl.Server.RemoteControlServer.Start(IReadOnlyList`1 hosts)
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