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Samsung Galaxy A01

WH
Wael Hilal

Dears,

I am trying to enroll Samsung Mobile A01 Android 10.1, the steps i did is:

- Brand new mobile, Start, set the link on google email, AFW#mobicontrol (Android Enterprise) and it install the agent with no issue, and when you go to my SOTI License , you can see that it took a license, and you can run the application and add the enrollment id, until this point everything is fine, but after enrollment id success, the Soti Mobicontrol agent open and it give a msg, Your License is not Activated, this could take until hours sometime foe it to find the license and work and some time it dont.

Mobile Samsung Galaxy A01

Version 10.1 Android

any support on why its takes long time to work ? and the cure for it.

soti soti-assist android android-enterprise samsung
5 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
5 years ago (edited 5 years ago)

For the message about "Your License is not Activated",  did you mean Samsung ELM license?

WH
Wael Hilal
5 years ago

When i login to SOTI, on my Devices and select any Device, i have search the full menu and i cant find any option for update ELM, as well when i go to the Soti, Servers, the ELM is selected on Standard.

J
JVMOD@SOTI
5 years ago

Hello Wael,

Thank you for your post, does this device show up on the web-console, if yes, what is the device status?

does it says "connected" and does it ever activate the license?

Regards,

WH
Wael Hilal
5 years ago

Hello, Jvm

Thanks for your reply,

In regard of you email, Yes its connected, as well it do activate a licenses

J
JVMOD@SOTI
5 years ago

Hello Wael,

Thank you for your response, is it automatically activating the license after some time or do you have to do something on the device?

Regards,

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