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Enrolling Android 10 device

Solved
BW
Benjamin, Wilts Bronze Contributor
Taneri Consulting GmbH (TCG Global)

Hi,

we currently want to enroll a Samsung Android 10 device. SOTI V14

Unfortunately it gets stuck during "license activation pending".

After that the log says that somehow a permission for mobicontrol was rejected. Unfortunately we didn't reject any permission nor did we not give the permissions it asked for.

Any idea what we are doing wrong?

I can attach screenshots etc. if necessary.

Regards,

6 years ago
Android
ANSWERS
RC
Raymond Chan
6 years ago (edited 6 years ago)

What are the version and build numbers of your MobiControl server?

Are you enrolling your device using OEM specific Samsung ELM Android+ device agent or the generic Android-Enterprise device agent?

Solution
BW
Benjamin, Wilts
6 years ago

SOTI 14.1.4

I already found out that we have to an update of the mobicontrol server for Android 10.

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