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License Activation Pending

Solved
GW
Gavin Wilson
Continental landscapes

I am using a cloud mobicontrol server to manage Samsung Android tablets. This has been working fine enrolling tablets until today. I have just tried to enroll 3x Samsung Galaxy Tab Active 3 tablets of the type we have used before. The enrollment process seems to go ok, app deployment rules kick in and apps deploy, but the device sticks on "Device Activation Pending - Activating License with Samsung please wait..."
Because it is stuck on that the device doesn't accept profiles (they are assigned but in pending install state).

There are no errors in the Mobicontrol logs, and nothing obvious in any of the log messages.

Any ideas what to try/check?

samsung Activation Pending
3 years ago
Android
ANSWERS
JW
Johan W
3 years ago

Same problem here with on-prem server... Seems to be a general problem with Samsung ELM servers?

GW
Gavin Wilson
3 years ago

Found a Samsung Knox status page (https://status.samsungknox.com/) and yes, there seems to be an outage:

KLM license server outage impacting Knox device enrollmentPartial Service Disruption

Components

License management servers

Locations

Enterprise License Management (ELM), Knox License Management (KLM), Samsung License Management (SLM, www.secslm.com), Enterprise License Management (ELM) - China, Knox License Management (KLM) - China


March 30, 2022 3:58AM PDT
March 30, 2022 10:58AM UTC
[Investigating] There is currently an outage affecting Knox License Management (KLM) license key activation in the European region. This issue impacts device enrollment to KPE, KC, and KM. Our license server team is currently investigating the root cause of the issue and an update will be posted shortly.
Solution
D
DJMOD@SOTI
3 years ago

Hi Gavin,

Thanks for requesting a response from SOTI Support Staff, As John mentioned an outage affected Knox License Management (KLM) license key activation.

Thank you very much John for providing the detailed information. It may have helped lot of users facing similar issue.

LC
Leon Callsen
2 years ago

Is there any possibility to reset the license over mobicontrol? 

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