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SOTI unable to connect to DB - access denied

Solved
MS
Michael Sun
NCR Global

Hi,

     I was trying to access mobicontrol and was having issues so I went to the server and opened up mobicontrol administration utility. On launch, it asked for the databse connection information including username/password. I verified all that and test connection failed with "access denied". I made sure the sql server database was up(SQL 2016) and also verified I could log in with the sotimobilesql usenrmae and password. Anything else I can check? Is there a log where I can see more details about the access denied message?

2 years ago
SOTI MobiControl
ANSWERS
M
MPMOD@SOTI
2 years ago

Hi Michael,

Thank you for posting on SOTI Pulse!

Are you still running into this issue? I would suggest taking a backup of your environment and perhaps you can re-install MobiControl and re-enter the credentials for the database credentials. Perhaps there was a password changed for those credentials and is now having issues with getting synced with MobiControl Administration Utility.

If you continue to have this issue, I would recommend opening up a support ticket to further investigate.

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

Solution
RC
Raymond Chan Diamond Contributor
2 years ago

Maybe there is some change in the network infrastructure or access permission (of account used to install MobiControl and MS SQL Server) that you have overlooked.

You can check for more details in the usual MS, DS & DSE server log files, accessible either from the web-console (in the same pull-down menu to check MobiControl version or license count/expiration) or from the last tab of MCadmin command-line utility running on the Windows Server hosting your MobiControl.

M
MPMOD@SOTI
2 years ago

Hi Michael,

I have marked the relevant post as solution. If this post did not assist you in resolving the issue and you have additional questions, please do not hesitate to reach out.

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

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