Hi,

When you try send a test e-mail from your SMTP settings Hamburger Menu -> Global Settings -> SMTP can you get any test e-mail well?

Thank you

Hi Abdelrahman,

If you haven't used e-mail  related functions before on your MobiControl server,  you should first test to confirm the SMTP setup is correct by clicking the button mentioned by Zafer

Then, modify the alert policy to include device status/event that can be easily created on a test device, have it deployed and see if email can be generated when the specify device state/event condition is met.

If successful,  the schedule mechanism can finally be tested.

If the MobiControl server has previously been used to successfully send e-mail, then check if there has been any recent change made to the SMTP server or corporate firewall configuration.

.

Hi Bedir,

Thanks for posting on SOTI pulse. Thanks Zafer and Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Has your query been resolved? If not, or if you have any additional concerns, please don't hesitate to reach out. We are dedicated to providing assistance and support.

Also, if this post has helped you in solving your query, I would request you to mark the particular comment as "is solution", so that others may benefit from this information.