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Trying to putting a unit back from Kiosk into regular, non-managed mode.

SM
Stephen Morin
The Wesbell Group of Companies Inc.

Good evening,

I have an Android unit Zebra TC56, which I was testing kiosk mode with, but now want to bring back into regular, non-managed/lockdown mode.  I reimaged the unit from an SD card that normally use to factory reset a unit with a set config, but now it keeps giving me a newer version of the Mobi control and won't let me enroll.  "afw#mobicontrol" was used.

How do I get it back to a "as new" unit so I can image it as per our usual and use it as a regular work unit?

Thanks for any info on this,

Stephen

6 years ago
Android
ANSWERS
H
HKMOD@SOTI
6 years ago

Hello Stephen,

Could you please provide following details

1) What version of Mobicontrol are you using?

2) Have you tried Wipe command by clicking on device details page?

3) Can you check if there is any feature control applied to disable Factory Reset.

4) If you try to un-enroll the device, do you get any message?

MD
Matt Dermody Diamond Contributor
6 years ago
It sounds like the device was previously enrolled under DO. Did you Unenroll the device in SOTI prior to performing the Factory Reset? If not the device is going to still be associated with the Enterprise that is binded (bound?) to your instance. You will likely need to re-enroll the device, then unenroll, then factory reset to get to the state you’re looking for.

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