Hello,

We work with soti in version 15.5.1

we have a lot of Zebra TC75X under android 7 -> 02 07 08 with lifeguard update 02 (may 2022).

We try to migrate these device to android entreprise, but every time we receive this message:

1 selected device(s) have Android Enterprise migration in progress.

A certificate is place to mobcontrol for to migrate to entreprise we ask this to Zebra.

this certificate is active with the date :)

If I search on google, i find there is some criteria for to migrate:

- OS Need to be 7

- Zebra MX need to be > 9

- no google account

https://www.soti.net/mc/help/v15.5/en/console/devices/managing/enrollment/androidplus/enterprise/zebra_migration_ae.html

ALL criteria seems to be respected -> version of MX is 9.4  / no google account

someone have any idea, why i can not migrate  ?

Last thing, device was migrate before to entreprise ... because i make some test

But i make a factory reset  re install the OS 7 + re enroll into mobicontrol 

thanks for your help