How do I disable split-screen functionality on Android 8.1 and above on SOTIMobiControl?

We currently run different Android OS versions on Samsung tablets at a customer site and the guys figured out how to use the split-screen function, while we were under the impression the device was locked down so that they only can access our application. How do we lock-down the split-screen functionality in SOTI MobiControl?

5 years ago
Android
ANSWERS
J
JVMOD@SOTI
5 years ago

Hello Christiaan,


Thank you for your post, please provide the following information -

MobiControl version -

Agent version -

Android Enterprise or Android Plus -


Regards,

C
Christiaan
4 years ago

Hi,

Please find the details below. Thank you.

MobiControl Version = Version: 15.2.2.1080
Agent version = 14.3.2 Build 1050
Android Enterprise

Christiaan

MD
Matt Dermody Diamond Contributor
4 years ago

Zebra exposes this as an MX configuration which would seem to imply that is not exposed by default as a configurable parameter in the Android Enterprise management apis. Therefore I don't think you'll find it in the Feature Control options within MobiControl for the Samsung devices. Perhaps Samsung has exposed something similar to Zebra within their own OEMConfig?

J
JVMOD@SOTI
4 years ago

Hello Christiaan,


Thank you for your response, unfortunately, we do not have this feature for Android Enterprise devices as the API which is required to implement this is not exposed.

As @Matt mentioned, for Zebra devices, you do have this option by using Zebra StageNow.

I would like you to create a support case(click here) or call SOTI Support team(click here) to raise a Feature Request to delete multiple folders starting with a particular name or number. These feature requests should be insisted on by customers via a Support case.

To provide you with a heads up, this would not be an instant resolution as SOTI Product Team should communicate with Android Team to leverage this feature to be managed by MobiControl. So, this may take weeks to months to get it included in the new build. Please follow the release notes of SOTI MobiControl to get an update on the improvements done on the new release.

https://docs.soti.net/soti-mobicontrol/release-notes/

 

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,

RC
Raymond Chan Diamond Contributor
4 years ago (edited 4 years ago)

Hi Christiaan,

You are lucky that your AE devices are from Samsung.  As shown in the following screenshots taken in my preliminary tests on Samsung A71 done hours ago,  disabling the split screen should still be possible as before.

Before:

After:

What is the Samsung MDM api reported in the active MDM api field of the "Device Configuration" tab on your device agent?