Hi Bruno,

In regards to your device going back into lockdown after you press the home button, is this the only device that does this or do you have multiple Coppernic C-Five devices that experience the same issue?

Could you please provide the device agent version and the version of MobiControl you are using.

As for the lockdown showing uninstalled in the logs but the device showing a blank screen, how did you revoke the profile? Was the profile still displayed as being applied to the device in the web console?
In version 14 this can be found under the configurations tab when you click on the device in the web console, version 13 it would be listed to the right of the device list under the profiles heading.

I look forward to your response.

Regards,

Did you include other profiles such as application-run-control or feature-control payloads in profile(s) deployed to your device?

Was your lockdown menu defined as the only payload in a separate profile not containing all the other payloads mentioned in my previous question?  What was the status of this profile reported in the profiles tab of your web console after you had revoke the lockdown menu as you described in your post?

Server version is V13.4

Agent version is V13.5

It's not the first time we have this issue on this kind of device. (C-five)

This issue appears sometimes, the lockdown is revoked by transferring the device to a folder with no lockdown.

The only solution we have is to put the device in  factory settings, remove the device from Mobicontrol and reenroll it.

Hi Bruno,

Following up with what Raymond said, in the web console under device settings, did you see the lockdown profile still assigned to the device on the configurations tab? What other payloads are associated with this profile?

What happens if you administratively revoke the profile from the device instead of moving it to a different folder? does the issue still exist?

Regards,

Same issue if I revoke the lockdown profile on the device. The profile is correctly removed  but PDA is blocked with a part of the lockdown screen ( sometimes we have the lockdown but not with the good size or the screen is completely blank ). 

Hi Bruno,

It seems like the issue you are experiencing could be due to a bug in the device agent.

I encourage you to open a case with our support team to further investigate this issue for you. 

Regards,