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Device hangs up in the enrollment / Setting granted permissions

SL
Sabrina Langenberg

Hi,

all devices hangs up in the enrollment when i will give the permissions. I switch the right to overdraw to allow, bute the profile don't go to the next step. Nothing happens. Is there a way to set the permissions otherwise, maybe via script?

5 years ago
Android
ANSWERS
J
JVMOD@SOTI Platinum Contributor
5 years ago

Hello Sabrina,

Thank you for your post, please more information about the enrollment process.

Device Manufacturer -

Agent version - 

Mobi Control version -

OS version -

Enrollment type (Android Enterprise or Android Plus) -

Regards,

SL
Sabrina Langenberg
5 years ago

Device Manufacturer - Samsung Galaxy A40
Agent version - What agent do u mean?
Mobi Control version - 15.1.2.1035
OS version - Android 9 or Android 10 (we have 2 types of A40)
Enrollment type (Android Enterprise or Android Plus) - Android Enterprise

J
JVMOD@SOTI Platinum Contributor
5 years ago

Hello Sabrina,

Thank you for your response, 

This would require further troubleshooting and need to check the agent and server logs to land on a solution. Can you please raise a support case(click here) or call SOTI Support team(click here) to assist you ASAP?

Regards,

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