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Zebra TC77 Android Enterprise Enrolled Device with Stagenow but Assistant is not disabled

Solved
TW
Tim Whiteman
Thor Motor Coach, Inc

I have a zebra TC77 device that is enrolled and locked down and everything seems perfect, except for the fact that if you hold the home key you will get the popup for Google Assistant. I have no idea why it is happening with this group of devices because every other group I have deployed this way is not having this issue. (see photo)

I am super new to Soti so I assume I am missing something but I am hoping that it is something that I can just turn off on the Soti side and not have to do on the Zebra StageNow side.

Any help would be appreciated.

Thanks.

Tim

zebra google
2 years ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
2 years ago

Hi Tim,

we also weren't able to disable this "nice" Google assistant on normal devices but on Zebra devices you can.
You can take a look into the Zebra OEM config app.
There you will find the option "Long Press on Home Key to Launch Google Assistant" set this to "Disallow" and your problem should be gone.

Solution
TW
Tim Whiteman
2 years ago

Thanks for the assistance with the silly Zebra StageNow setup Rafael. I found the option, but of course it doesn't seem to actually be doing what I want. It was under UiMgr for them. (I am pretty sure)

So now I get to go poke Zebra support to find out why.

Thanks for the help getting me pointed in the right direction!

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