SOTI shown Antivirus install failed with message "Device License Error

K
Kelvin
SOTI Trial Master Account

The issue I'm having in the SOTI console log. It always shown "Devices License Error (Dev(xxxxxxxxx)LicenseGuid({CBCxxxxxxxxxxx}),LicenseType(AntiVirusLicense);) in some devices and I've checked our license enough for all devices. I think this issue is not related to license.

 Did anyone can help fix this issue!?

 
Edited 6 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago

What are the version and build numbers of your MobiControl server and Android device agent?

Usually, if there is license problem with the anti-virus functionality, one has to open an official support ticket with Soti.   Soti support team may perform a reset in the license database in their backend and/or ask you to re-activate your MobiControl server to solve the  problem.