OS Update has failed to install. Please assure you have the correct package

MT
MobileComputer Tech
Emerson Automation Solutions

I am currently in the process of updating the OS on 100 radios. For the most part is has been pretty smooth. I created a package that includes the HE Full update, as well as the incremental update. I have a script included in the package to install the HE Full update, since that needs to be installed first. Then I have a task scheduler profile set up with the script to install the incremental update the next day. The HE Full update installed successfully on each device. The incremental update successfully installed on almost all of the devices but a few (I think they were disconnected from the WIFI). So I sent a script manually to install the incremental update on those few devices. I had no issues with the installation on those few, except for 1 of the devices. For the 1 device that is having issues, I keep receiving an error message stating "OS Update has failed to install. Please assure you have the correct package". I am positive I have the correct package, and it says the profile and package areScreen shot of error messageConfiguration profiles installed on the device. All 100 devices are the same model, Zebra TC8300.

Any suggestions would be greatly appreciated! 

5 years ago
Android
ANSWERS
D
DDMOD@SOTI
5 years ago

Hi MobileComputer Tech,

Thanks for the interesting post!

Did you notice any error message on the device agent logs or server logs?

Can you please revoke the profile pushed on that particular device and install it again when you have the internet connection working? You can do it on the Configurations tab of the device.

Please have a eye on the logs when you perform this testing and update me.

Regards,