Hi, there are two options:

1. You can simulate it by swiping on the black screen and entering the PIN
2. Alternatively, you can use the script command "unlock"

The black screen is an expected bahvior since Android (i don't know which version 11 or 12).

Please don't use the unlock command as this will remove the pin but you can just work with it like it is right now:

1. unlock screen by swiping up
2. black screen appears
3. enter via local keyboard then pin (or password) and hit enter
4. if you typed in correctly, device is unlocked

Alternative:
1. "unlock" screen by using the side menu moving your cursor in remote control on the device icon (bottom left)
2. click on the burger menu
3. click in the (now) black screen of the device
4. enter via local keyboard then pin (or password) and hit enter
5. if you typed in correctly, device is unlocked

But using "page up" still works for me in remote control for unlocking (resulting in the black screen where you need to enter the password blind).

Hi M.balouti,

Thanks for posting on SOTI Pulse, Thanks Rafael, and Ömercan C. for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggested solutions by Ömercan C. and Rafael, and has it successfully addressed your query?

If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

Kind Regards,