Hi,

I have an issue with remote control. When I try to take control of a Samsung device (Xcover 6 Pro), it reverts to a black screen, and I don't get the opportunity to input the access code.

Previously, I used to press Pg Up on my keyboard (PC), and it would bring up the screen where I could input the access code, but I no longer get this option. Is there a way to resolve this issue?

on the device self, i don't have the option to swipe using my mouse. 

Below is some more information:

Version of Soti: 2024.0.0.1075

Samsung: Android 13

remote control used: web-based (plugin: get the same issue)