What do you mean by  "never seem to install the agent" ?   Have you ever successfully enrolled  and managed any Windows-Modern devices of different device models/Windows OS versions before?   Unlike Android/Apple/Windows-Classics device platform, there is no visible device-agent icon on the home screen for any enrolled Windows-Modern device.

On your device, have you checked the tab "Settings -> Accounts -> Access work or school" for any item "Connected to MobiControl MDM"  and status/info of your PPKG in the "Add or remove a provisioning package"  sub-tab? 

As you can see the device populated in your MobiControl web console, have you tested sending any device action or deploying/revoking any profile policy?  If so, are such test results positive?

Hi Jacob,

Thanks for posting on SOTI Pulse.  Thanks, Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Has your query been resolved? If this post did not assist you in resolving the issue completely and you have additional questions, please do not hesitate to reach out or you can contact SOTI Support (support@soti.net) to open a new case and one of our support engineer will be there to assist you.

Kind Regards

xcvsdfs

Hi Jacob,

If you can share the error message that would help, but I've faced similar issues earlier, you may check following for one of your test device to enroll it.

• Open Regedit.
• Navigate to "HKLM\Software\Microsoft\Enrollments".
• Change the value of "ExternallyManaged" from 1 to 0.

I hope it helps

Zafer