Discover the latest advancements in mobile technology with insights from SOTI and industry experts.
Android devices are being unintentionally unenrolled.
Enrollment in Shared Device Mode is currently failing for Android devices because the system cannot retrieve the Device Registration Token from Microsoft Intune (HTTP 500 – InternalServerError).
Stella now delivers smarter, clearer, and more personalized responses, helping you get accurate answers faster with less effort.
Ensure apps deployed through App Policies download and install even when in sleep mode on devices enrolled as Android Enterprise or Android Classic. No user interaction required, keeping devices updated and ready.
Ensure apps deployed through App Policies download and install even when in sleep mode on devices enrolled as Android Enterprise or Android Classic. No user interaction required, keeping devices updated and ready.
Upgrade to MobiControl v2025.1.2+ to manage VPP applications on Apple devices.
Deploy, configure, and register the Cisco ThousandEyes Endpoint Agent on Android devices using SOTI MobiControl. The deployment uses Android Enterprise and Managed Google Play to complete registration without end-user interaction.
This article helps troubleshoot an issue where applications are removed from the device after unenrollment, even though the “Remove App When Device is Un-enrolled” option is turned off.
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When multiple teams manage device profiles, speed is essential, but if a mistake occurs, it can be costly. One wrong update can misconfigure hundreds of devices, causing downtime, IT tickets and operational disruption. With SOTI MobiControl’s Profile Approvals, store-level admins can suggest changes while central IT reviews and approves them before they go live. This ensures efficiency when it matters and maintains control where necessary. Learn how to: ✔️ Enable and configure Profile Approvals in SOTI MobiControl ✔️ Assign requestors and approvers to manage profile changes securely ✔️ Review, approve, or reject changes with a full audit trail for accountability See how Profile Approvals help your organization move fast while keeping device profiles accurate and compliant. Subscribe to our YouTube channel for the latest content.
This task helps troubleshoot an issue where the SOTI MobiControl Agent fails to install after Windows Modern enrollment using a provisioning package on Windows 10 devices.
After renewing certificates issued by the "Sectigo" Signing Authority, enrollment of devices is failing due to a security error. Due to recent changes in Sectigo's certificates, you must manually import them so it can be trusted by the devices.
Resolved Android and Windows issues: smoother policy deployments, profile installs completing, Remote Control as a favorite action, Android Enterprise reset and run-control updates fixed, API labels align with SOTI Search, Windows auto-login restored, improved search.
Users can now enjoy a unified login experience through the SOTI MobiControl iOS Agent, which supports both Microsoft SSO and Shared Device functionality, eliminating the need for a separate login application. This modernized approach improves security, simplifies deployment, and enhances user satisfaction with a streamlined, MSAL (Microsoft Authentication Library)-compliant interface and restricted agent views.
The SOTI MobiControl Management Service crashes immediately upon startup due to an incorrect Java path reference.
Windows XTreme Hub devices are not downloading the apps from app policies but packages are downloading and pushing to devices without issue.
Symantec Certificate Authority (CA) support is deprecated in SOTI MobiControl v2026.1.0. Users must remove all Symantec CA references before upgrading; otherwise, the upgrade will fail.
Windows Xtreme Hub devices repeatedly download packages from the Deployment Server to the ProgramData directory, even though the files already exist on the server.
This article provides step-by-step instructions for setting up Zebra RFD40 and RFD90 sleds with SOTI Connect. The process covers firmware installation, Wi-Fi and NTP configuration, MQTT communication setup, certificate management, and device validation.
When sharing a SOTI XSight report via email, some users may see that the next scheduled date for the report is the 1st of January, 1970
This article provides instructions for accessing the Android Tethering & Hotspot settings on devices managed through SOTI MobiControl, even when they are in Lockdown mode.
This article describes an issue where apps fail to appear when pushed to an iOS device, and the device logs display the error: "Failed to invite the user to the App Store..." and provides a solution to resolve the issue.
This article addresses the "Internal Server Error" (HTTP 500) that occurs when calling any endpoint via the SOTI Swagger API, which triggers the dbo.AndroidWorkEnterprise_Find_ByDomain stored procedure.
This article outlines a workaround for an issue affecting iOS 18 devices, where AirDrop file transfers cannot be received when an Application Run Control profile is applied. The issue is specific to iOS 18 and does not impact earlier iOS versions.
This article addresses the recurring issue of the "Welcome to SOTI XSight" pop-up that continues to appear even after the "Do not show this again" option is selected by users.
The Cellular Dashboard in SOTI XSight version 2025.1.0 displays a permission error even when the user has been granted the necessary access rights.
