Discover the latest advancements in mobile technology with insights from SOTI and industry experts.
SOTI Connect has updated actions and minor format changes for the following models:
Prevented apps from reinstalling after device group or server moves when uninstall-after-profile options are disabled, ensured telecom data usage alerts trigger correctly after thresholds are exceeded, and resolved a disconnect issue between devices and SOTI MobiControl when using Locate from the web console.
Resolved iOS and Android licensing, installation, and update issues, including deployments where management and deployment services run on different hosts, fixed Android lockdown profile save/edit failures with duplicate menu names, improved profile assignment filter readability, addressed stalled reports and scheduled reports after upgrades, reduced upgrade handler errors, ensured Wi‑Fi certificates install correctly so profiles don’t stay pending, and improved deployment server performance by eliminating unnecessary certificate processing.
Resolved an issue where notification volume commands wouldn’t set maximum volume when muted, improved password handling in Settings Manager by properly enforcing password complexity rules, and fixed small-screen scrolling for the Display section so all settings remain accessible with larger fonts.
Operating System: Android Classic OS 7.x
EOL Date: September 01, 2026
EOL Date: September 01, 2026
Operating System: Android Enterprise OS 7.x
SOTI MobiControl fails to automatically grant the runtime permissions required by the app during installation. The permissions are then shown as “Disabled by Admin,” which prevents the app from pairing successfully.
The deprecated `GetLogLevels` and `SetLogLevels` APIs will be retired in SOTI MobiControl 2027.0.0. Migrate to `GetLogLevelConfigurations` and `SetLogLevelConfigurations` to manage server log levels.
Users upgrading the SOTI Snap Device Agent from 2026.0.0 or 2026.1.0 to 2026.1.1 may encounter a black screen before the device enters Lockdown mode.
Users upgrading the SOTI Snap Device Agent from 2026.0.0 or 2026.1.0 to 2026.1.1 may observe the "Setting things up" screen remaining on the device instead of automatically launching the Lockdown App when the device attempts to enter Lockdown mode.
Multi-Factor Authentication (MFA) is now available to all tenants in SOTI Identity, regardless of service tier. This release removes the previous entitlement restriction tied to Enterprise Plus or Premium Plus plans. Existing tenants with MFA disabled now have it activated automatically, and new tenants now have MFA enabled by default. Automatic MFA enablement gives every organization using SOTI Identity an additional layer of protection without requiring any plan changes or manual activation steps.
SOTI Snap Business and Lockdown applications now support signing users out from anywhere within the app. The new Snap Logout action can be configured for supported widget events or triggered through JavaScript and Blockly, making it easy to incorporate secure sign-out into user workflows. This feature helps protect shared devices, improves security, and enables users to quickly and securely end their sessions.
Resolved iOS shared device logins that could fail due to incomplete profile installation, fixed dual eSIM check-in showing “Unknown” values, and addressed several post-upgrade issues including stuck reports, upgrade handler errors, and missing Web Clip icons, plus restored Windows auto login, ensured agent compatibility, improved Japanese app policy visibility, recovered syslog entries after outages, and fixed Wi‑Fi certificate installs and permission resets for reuploaded packages.
Fixed Lockdown sleep on SUNMI, MXMF dismissal after restart, password count reset, corrected landscape-tablet annotations during remote control, ensured policy updates run in sleep, resolved truncated screens on Rockchip rk3588s.
Fixed Lockdown sleep mode, aligned landscape annotations during remote screen drawing, auto-dismiss of loading screen after restart on Android 11 Zebra, reduced app policy sleep delays, and prevented crashes when enabling location permissions.
Resolved issues where SOTI Surf wouldn’t launch reliably on devices set up through Enterprise Resource Gateway, removing error messages and reducing extended loading times for a smoother start.
Stella 2026.1.1 breaks down the walls between SOTI products and lowers the barrier to automation, delivering a unified data experience across SOTI MobiControl and SOTI XSight, as well as putting script creation in everyone's hands, no coding required.
Resolved remote upgrade failures from the SOTI Connect web console, strengthened security around database backup/restore and ZIP extraction to prevent malicious paths, fixed an issue that could expose provisioning credentials in diagnostic logs, improved clustered REST Protocol Adapter behavior, and addressed printer connectivity and certificate/apply-settings problems across Epson and SATO/Bixolon models.
Resolved issues across device management, including agents and devices staying offline or failing to reconnect, incorrect actions on Windows and Android, enrollment and authentication failures, problems updating policies and app deployments, misleading health/error messages, and console/UI glitches, plus improved reliability for logging and searches.
Microsoft is deprecating RC4 encryption for Kerberos authentication in Active Directory. Customers should validate their SOTI MobiControl deployment before disabling RC4 to confirm that authentication and enrollment workflows continue to operate correctly
This article describes an issue in which some Windows Modern devices fail to upgrade the Windows Modern Agent after upgrading SOTI MobiControl from 2024.x to 2025.x, and provides the cause and resolution.
11:24
In shared device environments, one device often supports multiple roles. From store associates and managers to warehouse workers and delivery drivers. But how do you ensure every user gets the right apps, the right experience and the right level of control? In this video, you'll learn how to design custom Lockdown experiences using SOTI Snap, creating dynamic, role-based home screens that adapt to each user and real-world conditions. You'll Learn How To: • Create Lockdown screens in SOTI Snap • Design pre-and post-authentication home screens • Build role-based experiences for different users • Add and manage apps from SOTI Snap, SOTI MobiControl, and Google Play • Design conditional Lockdown screens • Use shared media and customization tools for consistent design With SOTI Snap, you can create clean, distraction-free interfaces that enhance user experience, improve security and simplify device management. #SOTISnap #SOTIMobiControl #Lockdownapps #Androidkioskmode #customhomescreenAndroid #devicepersonalization #enterprisemobilitymanagement #EMM #MDM #SOTIONE
08:12
Learn how to configure SOTI ONE Lockdown Analytics in SOTI XSight and turn real-time device usage data into actionable insights. In this video, you’ll see how SOTI XSight brings visibility into how your shared devices are actually being used. Whether workers are logging in on time, launching the right apps, staying productive or triggering Conditional Lockdowns, such as low battery, geofence violations or out-of-contact events. We’ll walk through how to: • Create a SOTI ONE Lockdown Analytics profile in SOTI XSight • Configure Active Usage rules to define what “active” means in your environment • Analyze worker activity, app usage, authentication patterns, device idle time and Lockdown events With SOTI ONE Lockdown Analytics, you can identify idle devices, understand login behaviors, verify that your home screens and apps are being used as intended and catch operational issues before they disrupt workflows. #SOTI #SOTIXSight #DeviceMonitoring #ITOperations #UEM #DeviceManagement #ITAdmin #EnterpriseMobility #RealTimeInsights
